Your satisfaction represents an essential responsibility for Joyas, so we invest all our resources to offer you the best quality when you purchase one of our products.

All the fabrics used in the process of production are from the best suppliers in Europe and they have been subjected to different processes of testing before being put on sale. The leather used for making the Joyas products is natural and the technology and manufacturing steps involved fulfil the best quality standards.

Warranty certificate of the products
This warranty represents the certainty of the quality that S.C. JOYA SHOES CONCEPT SRL products offer and it applies to any product purchased from our stores or from www.joyas.ro/en.

Duration of warranty 
The duration of warranty is a limited time which flows from the moment in which the product was purchased until the date on which the producer takes the responsibility of remediation or replacement of the product, at its expense, if the deficiencies are not attributable to the buyer, according to Disp. Art. 17 of OG 21/1992. From the product purchased from our stores, we offer a 30 day warranty, starting with the day of purchasing.

Conditions of warranty
We guarantee that the product purchased from S.C. JOA SHOES CONCEPT SRL is a safe, new (unused), authentic (the product presents elements of identification of legal trademark registered) and free from any defects. In terms of following the instructions of use, the product presents quality parameters and normal performance (which the consumer can reasonably expect), given the nature and purpose for which the product was manufactured, on an average duration of use.

Ensuring the warranty

The warranty will be ensured in no more than 15 calendar days from the date of intimation, in accordance with art. 10, 11 from law 449/2003, so:

  • Reparation of the product
  • Replacement of the product – if it can’t be repaired.
  • Returning the value of the product if neither repairs nor replacement are possible.

Conditions in which the warranty becomes unenforceable or invalid

  • Normal obsolescence and physical wear
  • Product or component parts of the product discoloration, following prolonged exposure to harsh environmental factors (sun or another strong source of heat, humidity, rain, snow, etc.)
  • Product damage as a result of disasters (fire, earthquake, flood, lightning, etc.), accident, fire or theft.
  • Defects caused by transport, improper handling and storage conditions (temperature, excessive humidity, thermal shock - type of hot / cold variations – dipping, etc.)
  • Defects caused by inappropriate use, abusive, incorrect, modified of the product and / or unsuitable conditions, other than those for which it has been tested and designed - overfilling handbags leads to their damage.
  • Intervention, repair or any changes made by unauthorized persons, including dyeing the product.
  • Product damage caused, voluntarily or involuntarily, by mechanical shocks (breaking, hanging, hitting, scratching, etc.), by pets, rodents and other pests.
  • Faulty maintenance (cleaning using inappropriate methods or products).

Not considered defects, therefore, not covered by the warranty:

  • Particularities of natural leather: ribs, small differences in colour, characteristic signs and irregularities - this just shows the authenticity and quality of the leather with which JOYAS products are manufactured.
  • Minor irregularities and imperfections of handmade products or parts of products.

General recommendations on care of footwear

  • It is strictly forbidden to wash the shoes in the washing machine!
  • JOYAS is not liable for defects due to incorrect use or maintenance of the product, nor the discomfort derived from wearing the wrong size of shoes.
  • After each wear, shoes are cleaned and put on the right size and format shoetrees. To create a sanitary wearing and high usability, we recommend wearing alternatively 3 pairs of shoes in a period of 6 months
  • Washing the footwear with water is prohibited. Do not use bleach, detergents and any products based on solvents, stretching, cleaning, waterproofing, alcohol, benzene, etc.
  • Wet shoes must dry slowly at room temperature, away from direct heat sources. Do not use the drying fan, heater, fire, hair dryer or other heat sources. Excessive use in damp conditions will cause the leather irreversible deformation.
  • The faces of the footwear must be spared from direct hits.
  • Avoid excessive heat which can lead to reactivation of adhesives and peeling of the soles.
  • Outsole and faces must be protected from contact with solvents, tar, soft bitumen or other corrosive materials or defrosting substances. Also, avoid hanging or stepping on sharp metal objects, scrap glass, insecticides, oil and gasoline, thinners etc., thus leading to the destruction of natural leather insole.
  • Leather soles don’t have anti-skid qualities, so there is danger of slipping, especially in the wet season.
  • Please use a shoehorn to avoid damage to the shoe heel.
  • Because the skin with which the shoes are lined has not been excessively chemically treated for fixing the pigment (in order to protect your skin), colour migration is a risk. We recommend wearing assorted or dark stockings. 
  • For interior maintenance, clean it with a soft, damp cloth, and avoid products containing acetone, acids, alcohol or any other substances that have not been tested and recommended by JOYAS for this type of leather.
  • Leather dressed heels are more susceptible to wear and can degrade after driving, stepping in drain grates, in broken glass or soft bitumen on sidewalk in hot weather.